Terms & Conditions
These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services provided under the brand Mobile Bet on the website mobibeti.com (the "Website"). By registering an account, depositing funds, placing bets or otherwise using the Website, you agree to be bound by these Terms. These Terms are effective from 20 January 2026 and replace any previous versions applicable to the Website.
If you do not agree with these Terms, you must not register, must not deposit funds and must immediately stop using the Website.
Definitions
For the purposes of these Terms, the following expressions shall have the meanings set out below:
- Operator means LeoVegas Gaming PLC, a public limited company within the LeoVegas Group and ultimately owned by MGM Resorts International, licensed and regulated by the United Kingdom Gambling Commission under licence number 39198, operating the online gambling services for the brand Mobile Bet via the Website mobibeti.com. The Operator's registered office is at Level 7, The Plaza Business Centre, Bisazza Street, Sliema, SLM 1640, Malta.
- Website means the online gambling platform reachable at mobibeti.com and any subdomains, mobile versions or applications that refer to these Terms.
- Brand means the online gambling service marketed as Mobile Bet and "Mobile Bet" on the Website.
- User, you or Player means any natural person who registers or attempts to register an account, deposits funds, places bets, participates in games or otherwise uses the services on the Website.
- Account means a personal, single-player account registered in your name with the Operator for the purpose of using the gambling services on the Website.
- Bet or Wager means any stake placed by you on a game, event, or outcome offered on the Website, including casino games, live casino games and any other gambling products made available.
- Balance means the aggregate amount of Real Money Funds (deposited and withdrawable funds) and Bonus Funds (non-withdrawable funds subject to wagering conditions) standing to the credit of your Account at any time.
- Bonus means any promotional value credited to your Account by the Operator, including bonus money, free spins, free bets, cashback or similar incentives, which are subject to specific terms and wagering requirements.
- Wagering Requirements means the total amount you must stake using Bonus Funds, or in some cases Real Money Funds, before associated Bonus Funds and any winnings derived from them may be converted to Real Money Funds and withdrawn.
- Games means any casino, live casino, instant win, or other gambling product available on the Website, provided either directly by the Operator or via third-party game providers.
- Payment Method means a debit card, e-wallet, instant banking service or other payment instrument held in your name and accepted by the Operator for deposits and/or withdrawals.
- Self-Exclusion means a restriction requested by you that prevents you from using the Website for a defined period or permanently, including self-exclusion via the UK-wide scheme GamStop.
- GamStop means the UK national online self-exclusion scheme allowing you to exclude yourself from online gambling with all participating UK-licensed operators.
- ADR means Alternative Dispute Resolution, and in the context of these Terms refers in particular to eCOGRA, the ADR provider for unresolved disputes relating to the gambling services.
- Privacy Policy means the document made available on the Website explaining how the Operator collects, uses, stores and protects your personal data.
- Responsible Gambling Tools means tools provided by the Operator to help you manage your gambling, including deposit limits, loss limits, reality checks, time-outs and self-exclusion.
Account Registration
Eligibility and Age Verification
- Minimum age: You may only open an Account and use the services on the Website if you are at least 18 years old and legally permitted to gamble under the laws of England and Wales, Scotland or Northern Ireland. Underage gambling is strictly prohibited.
- UK residence and access: These Terms apply only to Users accessing the Website from the United Kingdom. You must not use a VPN, proxy or any similar technology to circumvent geographical restrictions or self-exclusion measures (including GamStop).
- Identity checks (KYC): The Operator is required by law to verify your identity, age and residence before allowing you to gamble or withdraw funds. You agree to provide accurate and complete information and to supply documents upon request, such as:
- Valid photo identification (passport, national ID card or driving licence);
- Proof of address (utility bill, bank statement, tax letter or similar, usually not older than 3 months);
- Proof of ownership of your Payment Method (e.g. redacted bank statement or card image).
- Suspension during verification: The Operator may suspend or limit your Account, withhold withdrawals and prevent further gambling until verification is satisfactorily completed.
Account Creation and User Obligations
- Single account: You may hold only one Account with the Operator for the Mobile Bet brand on mobibeti.com. Multiple accounts, including duplicate or "clone" accounts, are prohibited and may result in closure and forfeiture of Bonuses and winnings.
- Accuracy of data: You must ensure that all information you provide during registration and thereafter (including name, address, date of birth, email and payment details) is truthful, complete and kept up to date. Providing false or misleading information is a serious breach of these Terms and may result in Account closure.
- Username and password security: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must:
- Choose a strong and unique password;
- Not share your credentials with any third party;
- Not allow any other person to use your Account;
- Notify the Operator immediately if you suspect any unauthorised access.
- Account usage: Your Account is for personal, non-commercial use only. You must not use your Account on behalf of others, as part of a syndicate, or for any unlawful or fraudulent purpose (including money laundering or terrorist financing).
Self-Exclusion, GamStop and Responsible Gambling
- Responsible gambling tools: The Operator provides responsible gambling tools including:
- Deposit limits (daily, weekly and monthly);
- Reality checks (time-based pop-ups at configurable intervals, typically every 15 - 60 minutes);
- Time-outs and temporary suspension of access;
- Self-exclusion options integrated with GamStop.
- GamStop participation: As a UK-licensed operator, the Brand participates in the GamStop self-exclusion scheme. If you are registered with GamStop using personal details matching those provided to the Operator, you must not attempt to register or use an Account. The Operator will take reasonable steps to prevent you from gambling where a GamStop self-exclusion is in force.
- Self-exclusion via the Website: You may request self-exclusion directly via your Account or by contacting customer support. Self-exclusion requests are implemented as soon as reasonably possible and for the period you select. During self-exclusion, you must not attempt to reopen your Account or open new accounts.
Betting & Gameplay Rules
General Rules for Placing Bets
- Game rules: Each Game available on the Website is subject to specific rules and paytables provided by the Operator or the relevant game provider. By placing a Bet, you confirm that you have read and understood the applicable game rules.
- Stake limits: Minimum and maximum stakes vary by Game and are displayed within the Game interface. The Operator may impose additional limits at account, product or customer level in compliance with regulatory guidance and risk management policies.
- Bet acceptance: A Bet is deemed accepted when it is recorded on the Operator's servers and appears in your game history or transaction log. If there is a discrepancy between your screen and the Operator's records, the Operator's records shall prevail, subject to your statutory rights.
- Prohibition of credit: The Operator does not provide credit for gambling. You must have sufficient Real Money Funds or eligible Bonus Funds in your Account to cover the full amount of any Bet.
- No automated or fraudulent play: You must not use bots, scripts, automated systems, software to gain an unfair advantage, or exploit any error, bug or loophole in the Games or Website.
Bet Cancellation, Errors and Disconnections
- Player-initiated cancellations: Once confirmed, Bets cannot generally be cancelled or changed by you. Any exception will be clearly indicated in the relevant Game or product rules.
- Obvious errors / malfunctions: In the event of an obvious error (including incorrect odds, incorrect payouts, or technical malfunction of a Game) or if a Game misbehaves in a way that deviates from its rules, the Operator may:
- Void affected Bets;
- Reverse associated winnings and re-credit the original stake where appropriate;
- Correct balances to reflect the accurate outcome.
- Disconnections: If you are disconnected from the internet or the Website while playing, the outcome of a completed Bet will remain valid and can be viewed in your game or transaction history. Incomplete games will be resolved in accordance with the relevant game rules; in many cases, the game will resume from the point of disconnection when you reconnect.
Conduct in Live Casino and Chats
- Respectful behaviour: You must behave respectfully towards dealers, hosts, customer support agents and other Players. You must not use language that is abusive, defamatory, racist, sexist, threatening, harassing, obscene or otherwise inappropriate in live chat, at tables, or in any communication with the Operator.
- No collusion or cheating: Collusion with other Players, card counting where prohibited, use of unauthorised assistance, or any other form of cheating or game manipulation is strictly forbidden and may result in Bet cancellation, Account closure and reporting to relevant authorities.
- Monitoring: Live chats and game sessions may be monitored and recorded for security, compliance and training purposes.
Bonus Terms
General Bonus Conditions
- Promotional terms: From time to time, the Operator may offer Bonuses and promotions on the Website. Each Bonus is subject to these Terms and to specific promotional terms displayed on the Website or communicated to you ("Bonus Terms"). In case of conflict, the specific Bonus Terms prevail for that promotion.
- Eligibility: Bonus offers may be restricted based on criteria such as player segment, product, payment method, or previous bonus usage. The Operator may withhold or withdraw Bonus offers where eligibility conditions are not met or where there is evidence of abuse.
- Separation of funds: Your Account Balance may consist of Real Money Funds and Bonus Funds. Unless stated otherwise:
- Real Money Funds are staked first;
- Bonus Funds may be used only on eligible Games and are not withdrawable until Wagering Requirements are met.
Wagering Requirements and Timeframes
- Wagering Requirements: Each Bonus will specify the Wagering Requirements (for example, a multiple of the Bonus amount and/or deposit amount) that must be met before Bonus Funds and associated winnings become withdrawable as Real Money Funds.
- Contribution of different Games: Different Games may contribute differently towards Wagering Requirements. Certain Games may be excluded altogether. The applicable contribution table or exclusions will be displayed in the Bonus Terms.
- Time limits: Bonuses and free spins are subject to expiry periods specified in the Bonus Terms. If Wagering Requirements are not met within the stated timeframe, the Bonus and any associated winnings that have not been converted to Real Money Funds may be forfeited. Unless otherwise indicated, timeframes published for Bonuses and promotions shall be interpreted as running no later than the year 2026 and may be updated thereafter.
Prohibited Bonus Practices
- Bonus abuse: The following, among others, may be treated as Bonus abuse and may result in forfeiture of Bonuses and associated winnings, and/or Account closure:
- Opening multiple accounts to claim the same offer;
- Deliberately delaying game rounds or manipulating game features (e.g. storing free spins or bonus rounds for later when playing with real funds);
- Placing heavily unbalanced or low-risk bets (including covering opposite outcomes) to clear Wagering Requirements;
- Depositing and withdrawing without genuine gambling activity.
- Combining promotions: Unless stated otherwise, promotions cannot be combined. You may have only one active Bonus at a time per product category. Activating a new Bonus may result in the current Bonus being forfeited, including any associated Bonus Funds or winnings that have not met Wagering Requirements.
Payments & Withdrawals
Deposit Methods and Conditions
- Accepted Payment Methods: Subject to availability and your location within the UK, the Operator may offer the following deposit methods:
- Visa and Mastercard debit cards (credit cards are not permitted for gambling in the UK);
- PayPal and other approved e-wallets;
- Instant banking services (e.g. via TrueLayer or similar open banking providers).
- Minimum deposit: Unless otherwise stated on the Website, the typical minimum deposit amount is £10 per transaction.
- Fees: The Operator does not normally charge fees for deposits. However, your bank or payment provider may apply their own fees or currency conversion charges, which are your responsibility.
- Ownership of Payment Method: All deposits must be made from Payment Methods registered in your own name. Use of third-party payment instruments is prohibited and may lead to the reversal of transactions and additional checks.
Withdrawal Policies
- General withdrawal rules: Subject to verification checks and compliance reviews, you may request withdrawals of your available Real Money Funds using any eligible Payment Method previously used for deposits, where technically feasible and in line with regulatory requirements.
- Processing times: The Operator aims to process withdrawals promptly. Typical processing times after internal approval are:
- Instant Bank Transfer: often within 0 - 4 hours;
- PayPal: often within 0 - 4 hours;
- Debit cards (Visa/Mastercard): usually within 1 - 3 banking days, depending on your bank and whether services such as Visa Direct are available.
- Withdrawal limits: Unless otherwise stated, the general maximum withdrawal per transaction is approximately £35,000. Higher limits may be considered for VIP or high-value Players, subject to enhanced checks and agreement with the Operator.
- Verification and security checks: The Operator may request additional documentation prior to processing a withdrawal, especially where cumulative withdrawals or transaction patterns trigger enhanced due diligence under anti-money laundering regulations.
Anti-Money Laundering and Non-Wagering Withdrawals
- Regulatory obligations: The Operator is subject to UK anti-money laundering and counter-terrorist financing regulations. Transactions are monitored, and unusual or suspicious activity may be reported to relevant authorities without notice to you where legally required.
- Withdrawal without wagering: If you deposit funds and subsequently request a withdrawal without placing sufficient genuine Bets (for example, without wagering your deposit amount at least once), the Operator reserves the right, in line with its AML policy and Clause 5.1 of its internal terms, to:
- Request evidence of the source of funds; and/or
- Charge a reasonable processing fee, which may be up to approximately 5% of the amount withdrawn, to cover costs associated with deposit and withdrawal processing and compliance checks.
Refunds and Chargebacks
- Refunds of Bets or Bonuses: Bets that have been properly accepted and completed are generally not refundable. In cases of technical error, game malfunction or regulatory obligation, the Operator may void Bets and refund the stake to your Account. Bonus refunds, if any, are handled in line with the specific Bonus Terms.
- Chargebacks: If you or the holder of your Payment Method initiates a chargeback, the Operator may:
- Deduct the disputed amount and associated fees from your Account balance;
- Close or suspend your Account;
- Report the matter to relevant authorities and credit reference agencies, where appropriate.
Limitation of Liability
Operator's Obligations
- Fairness and integrity: The Operator shall provide the gambling services with reasonable skill and care, ensure that Games are operated fairly in accordance with their rules, and use reputable game providers whose random number generators are tested and certified.
- Accuracy of information: The Operator endeavours to ensure that information on the Website, including game rules and account balances, is accurate. However, minor inaccuracies or human errors may occur and will be corrected as soon as reasonably practicable.
- Protection of funds: Player funds are held in segregated accounts in accordance with UKGC requirements and are subject to the UKGC's "medium" level of customer funds protection. This means that, in the unlikely event of insolvency, there is some degree of protection but not an absolute guarantee that all funds will be repaid.
Exclusions and Limitations
- Technical failures: The Operator is not liable for:
- Interruptions, delays or failures caused by your equipment, internet connection or third-party telecommunications providers;
- Incompatibility of the Website with your hardware or software;
- Minor errors or bugs that do not materially affect the outcome of completed Bets.
- Indirect losses: To the fullest extent permitted by law, the Operator shall not be liable for any indirect, consequential, special or punitive damages, including loss of profits, business, data or reputation, arising out of or in connection with your use of the Website.
- Maximum liability: Subject to non-excludable statutory rights and liability that cannot be limited under law (including liability for fraud or personal injury caused by negligence), the Operator's total aggregate liability to you arising out of any single incident or series of connected incidents shall not exceed:
- The amount of the Bet or Wager in dispute; or
- Where the dispute does not relate to a specific Bet, the lesser of your net deposits for the preceding 90 days and £10,000.
- Responsible gambling: You acknowledge that gambling involves risk and that you may lose money. You are solely responsible for your gambling decisions and for ensuring that you use the Website within your financial means.
Intellectual Property Rights
- Ownership: All intellectual property rights in and to the Website and the services, including but not limited to trademarks, logos (including those associated with the Brand Mobile Bet on mobibeti.com), domain names, software, source code, game titles, graphics, texts, audio, video and other content, are owned by the Operator or its licensors.
- Limited licence to use: You are granted a personal, non-exclusive, non-transferable and revocable licence to access and use the Website and the Games solely for lawful personal entertainment purposes, in accordance with these Terms.
- Prohibited uses: You must not:
- Copy, reproduce, distribute, modify, adapt, translate, reverse engineer, decompile or disassemble any part of the Website or its software, except where permitted by applicable law;
- Use any automated system or software to extract data (including via scraping, robots or similar tools);
- Use the intellectual property of the Operator or its licensors in any manner that could cause confusion or imply endorsement without prior written consent.
Privacy & Data Protection
- Privacy Policy: The Operator processes your personal data in accordance with UK data protection law and its Privacy Policy, which is made available on the Website. The Privacy Policy forms part of these Terms and explains how your data is collected, used, stored, shared and retained.
- Regulatory disclosures: Your data may be used to comply with legal and regulatory obligations, including anti-money laundering checks, responsible gambling monitoring, GamStop integration, and reporting to the UK Gambling Commission or other authorities where required.
- Data rights: Subject to legal limitations, you have rights regarding your personal data, including rights of access, correction and, in some cases, deletion or restriction. Details of these rights and how to exercise them are set out in the Privacy Policy.
Changes to Terms
- Right to amend: The Operator may amend these Terms from time to time to reflect changes in law, regulatory guidance, industry practice, technical developments, or business needs.
- Notification: Material changes will be communicated to you by one or more of the following methods:
- Prominent notice on the Website (for example, a banner or pop-up);
- Notification upon your next login;
- Email sent to the address registered in your Account.
- Effective date: Unless otherwise stated, changes take effect on the date indicated in the updated Terms, which will not be earlier than the date on which they are made available on the Website and, where required, communicated to you. For the avoidance of doubt, the current version is effective from 20 January 2026.
- Continued use: If you continue to use the Website after changes to the Terms take effect, you will be deemed to have accepted the updated Terms. If you do not agree to the changes, you must stop using the Website and may request closure of your Account and withdrawal of your Real Money Funds (subject to verification and these Terms).
Termination & Suspension
- Termination by you: You may request closure of your Account at any time by using the relevant function on the Website or by contacting customer support. Before closure, you may request withdrawal of your available Real Money Funds, subject to verification and any ongoing investigations.
- Suspension or termination by the Operator: The Operator may suspend or terminate your Account, with or without prior notice, where:
- You breach these Terms or any applicable game or Bonus rules;
- There are reasonable grounds to suspect fraud, money laundering, collusion, bonus abuse or other unlawful activity;
- You provide false or misleading information or fail to complete verification checks;
- You are, or are reasonably believed to be, self-excluded (including via GamStop) or otherwise at risk of gambling harm;
- Required by law, regulation or a competent authority.
- Effects of suspension/termination: During suspension, you may be prevented from depositing, placing Bets or withdrawing funds. On termination:
- Real Money Funds may be returned to you, subject to regulatory and AML obligations;
- Bonuses and Bonus Funds are forfeited unless the Operator is legally required to pay them out;
- Ongoing investigations or regulatory requests may delay or prevent withdrawals.
- Dormant accounts: If your Account is inactive for an extended period, it may be classified as dormant and handled in accordance with the Operator's dormant account procedures, which may include attempts to contact you and, where required, the treatment of unclaimed balances in line with regulation.
Governing Law & Jurisdiction
- Applicable law: These Terms, your use of the Website and any contracts formed between you and the Operator are governed by the laws of England and Wales, without prejudice to any mandatory consumer protection provisions that apply where you are resident elsewhere in the UK.
- Complaints procedure: If you have a complaint, you should first contact customer support via live chat or the contact options provided on the Website. The Operator will investigate and seek to resolve your complaint in a fair and timely manner in accordance with its internal complaints policy.
- ADR (eCOGRA): If your complaint cannot be resolved to your satisfaction and relates to the outcome of gambling transactions, you may refer the dispute to the Operator's appointed Alternative Dispute Resolution provider, eCOGRA, subject to their case admissibility rules. Details of how to contact eCOGRA are provided on the Website and/or upon request.
- Court proceedings: Without prejudice to your right to refer disputes to ADR, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Website.
Contact Information
- Customer support:
- Live chat: Available 24/7 via the "Help" or similar button on the Website. An automated assistant may respond initially; you can request to speak to a human agent where needed.
- Email: Email support is available. The current contact email address and/or contact form are provided in the "Contact Us" or "Help" section of the Website. Please use those details for the most up-to-date information.
- Telephone: No dedicated telephone number is specified at this time. Any future telephone contact details will be published on the Website.
- Legal and regulatory correspondence:
- Operator: LeoVegas Gaming PLC;
- Registered office / legal address: Level 7, The Plaza Business Centre, Bisazza Street, Sliema, SLM 1640, Malta.
- Regulatory and support resources:
- UK Gambling Commission (UKGC): Information regarding the Operator's licence (number 39198) and regulatory status can be obtained via the UKGC's official resources.
- GamStop: For UK-wide online self-exclusion, you may register directly with GamStop. Once registered, you must not attempt to use the Brand Mobile Bet on mobibeti.com while your self-exclusion is active.
- ADR (eCOGRA): Details on how to refer unresolved gambling disputes to eCOGRA are available on the Website and from customer support.